Install Serviceminder Software to Keep Track of Fieldwork

software October 18, 2021 0 Comments

The employees working on the field need a simple and organized way to keep them updated and on track throughout the project work. How can it be done? No need to worry people, because this is what field service management software provided by serviceminder software is for. It allows the company to keep tabs on the work going on in the field. There are various choices available in the market, but nothing comes to at par with anything delivered by the serviceminder.

Use of field service management software

The uses of the field management software are countless. The efficiency of the business improves significantly with the use of the software. Below you will see how.

If only a single technician or employee is working in the field, it is very easy to keep track of him. Now imagine the single employee multiplying manifold, let’s say your company has hundreds of employees on the field now. Is it still easy to manage them? No, of course not. Field service software tracks every one of them and ensures that no two employees are at the same place doing the same work.

Field service management software brings the following things to the table for your business:

  • Live GPS tracking
  • Route optimization
  • Automatic notifications
  • Tools to ensure the top quality of customer service

Apart from these, the software can also help you with managing voices, scheduling, payment processes, and much more.

Things that an ideal field service management should offer

An ideal software should offer the customers the following things without compromising with any part of the business:

  • Efficient communication

If you do not communicate efficiently with the field employees, it can result in problems. A field service management software enhances communication by offering group chats, discussion boards, and other features.

  • Safety

There are chances that a field employee may get injured during work. If such a situation arrives, the software enables the employees to reach out to the office as soon as possible.

  • Affordability

An ideal software is not only beneficial for the fieldwork but is also affordable within the price range. The more customization you need in the software, the more it costs you.

One more thing is the easy usage. You should be able to use the software easily without any difficulties. If you are wondering where to find all these, no worries.

The field service management software provided by the serviceminder is one of the best serviceminder software that you can get your hands on.

Implement the Field Service solution

software October 18, 2021 0 Comments

Many companies already have systems in place to manage their field service, which often creates difficulties when implementing a new field service solution. This software should be set up in such a way that it meets the individual goals and requirements of a company. Employees and managers must learn how to optimally use such software at serviceminder.

First of all, the goals should be determined. Then it is important to find qualified field service managers, to create the basic requirements, to analyze the data and to train the employees.

Individual learning

Most types of field service management software offer certain basic functions, but can also be customized to meet the specific needs of your business. When you have a clear vision of your business challenges, goals, and strategies, you are in an ideal position to decide what features you need and how to implement your software.

Use qualified field service managers

You may already have field service managers who are responsible for specific projects and areas of responsibility. Project managers should also be used to make decisions regarding the implementation of a new FSM software system and to monitor them, to delegate tasks and to coordinate with the software provider. These managers should have an overview of the field service projects and their future goals, keep employees informed, and ensure that everyone involved is adequately trained.

Start small

If you are new to field service CRM, don’t try to familiarize yourself with its most complex aspects right away. Instead, focus on the basic needs of your business first, such as: the planning of repair orders or the timely sending of invoices. Again, you need to be clear about what you want to achieve.

The aim of the field service interface is to shorten the planning time. That is why intelligent planning and the possibilities of automation in data processing are of decisive importance.